JPT-Chat - Privacy Policy

Last updated: January 2026

1. Information We Collect

When you submit an inquiry form, request a quote, or contact us through this website, we collect the following information:

• Contact details: name, email address, phone number, company name, and country
• Inquiry details: product interest, application description, and any message content you provide
• Technical data: IP address, browser type, device type, and pages visited (collected automatically via server logs)

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to your product inquiries and quote requests
• Providing technical support and after-sales service
• Processing parts and consumable orders
• Sending relevant product updates or technical bulletins (only with your explicit consent)
• Improving our website functionality and user experience
• Complying with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Authorized distributors: to connect you with your nearest local representative for sales and service support
• Service providers: trusted third-party services that assist with website hosting, email delivery, and CRM operations, bound by confidentiality agreements
• Legal requirements: when required by law, regulation, or legal process

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described above, typically up to 3 years after your last interaction with us. Technical log data is retained for up to 12 months. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted transmission (HTTPS), access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

This website uses essential cookies for basic functionality (session management, form submission). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but some features may not function properly.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at our contact page.

8. International Transfers

Your information may be transferred to and processed in China, where our headquarters and primary data systems are located. By submitting information through this website, you consent to this transfer. We take reasonable steps to ensure your data receives adequate protection in accordance with applicable data protection laws.

9. Children's Privacy

This website is not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact

For privacy-related inquiries or to exercise your data rights, contact us at our contact page.